- How do I register an account on the website?
To register an account, please click the “Register” button in the upper right corner of the webpage, fill in the required information including name, email and password, and submit the form to complete the registration. - Do I need to register to purchase items?
No, you can purchase items without registering an account, but registering an account will allow you to view your order history and track the status of your orders. - How do I make a purchase?
Select the items you want and click “Add to Cart”. Once you have made your selection, visit the shopping cart and click “Checkout”. Fill in the delivery address and payment information as prompted to complete the order. - What payment methods can I use?
We accept a variety of payment methods, including:
Credit cards (Visa, MasterCard, American Express)
Debit cards
Other common payment methods
- How do I track my order?
After placing an order, you will receive a confirmation email with the order number and tracking link. You can also view order information and status by logging into your account. - What should I do if I encounter problems in the game?
If you encounter technical problems in the game, you can check our user manual or FAQ section. If the problem is still not solved, please contact us through our Contact Support page and our technical support team will help you. - What is your privacy policy?
We are committed to protecting your privacy. Detailed privacy information can be found on our Privacy Policy page to understand how we collect, use and protect your personal information. - What are the working hours of support?
Our support team is open from 9:00 am to 5:00 pm (EST) Monday to Friday. You can contact us via email.